如何寫投訴信
How to Write a Letter of Complaint()
1.當(dāng)對(duì)商品或服務(wù)不滿時(shí)，我們有權(quán)投訴；
2.寫投訴信時(shí)應(yīng)注意的幾點(diǎn)。
[寫作導(dǎo)航]產(chǎn)品和服務(wù)不令人滿意是常有的事，如果遇到，應(yīng)投訴，以實(shí)現(xiàn)退換或索賠。投訴信可促使商家做到這點(diǎn)；寫投訴信時(shí)要很客氣，但語(yǔ)氣要堅(jiān)定；另外要證明責(zé)任確實(shí)在商家；最后要明確問(wèn)題出在哪兒及你的具體要求，還可加上由此而給你來(lái)的不便或傷害，以加強(qiáng)投訴信的分量。
[范文]
Not every service or product meets our satisfaction. When we are dissatisfied, we should voice our dissatisfaction. In this way, we can have the seller or provider replace the defective goods, re supply the service, or refund our money. No seller likes to do any of these, but our carefully written letter of complaint may motivate him to do so.
When we write a letter of complaint, we will do well to keep these tips in mind: First, be courteous though firm. We will not win the seller＇s cooperation by anger. Secondly, be reasonable. Show logically and factually that the responsibility lies with the seller. The
seller should be impressed with our fairness and quiet grasp of the facts in the matter. Thirdly, be specific about what is wrong. Be equally specific about what we want done about it. Lastly, tell how we have been hurt or inconvenienced by the problem. This strengthens our argument for compensation.
If we can follow these tips in writing our letters of complaint, chances are that we may succeed in what we intend.