導游自我評價(精選3篇)
導游自我評價 篇1
xx年即將過去,回顧這一年來的工作,我在公司領導及各位同事的支持及幫助下,順利完成了公司每次分派的帶團任務。盡自己最大的努力做好每一個景點的講解工作,爭取能達到游客百分之百的滿意,為三元國際旅行社的聲譽;以及未來的發展,貢獻著自己的力量。通過這一年的工作以及學習,我個人的工作模式又有了新的突破,工作方式也有了較大的改變,現將一年以來的工作情況總結如下:
1.在帶領旅游團游覽景點過程中,不再只是單一的講解景點歷史,而是結合天津近幾年的發展概況,及未來發展計劃系統講解給游客,進而展現一個近代與現代相結合,高速發展中的天津市。
2.加深與游客的交流,在最短的時間內融入到游客當中。并像陪伴家人一樣對待全團每一位游客,盡量滿足游客所提出的要求,虛心聽取游客的建議,以最好的服務讓每一位游客開心而來滿意而歸
。3.在旅行社規定范圍內,為我社及個人爭取最大的經濟效益。
4.在工作過程中,不斷的像我社同事及其他旅行社導游學習,借鑒先進的帶團模式,充實自己文化修養,進而提高自己的業務能力。
5.在接到社里分派接團通知的情況下,提前做好行程計劃,與全陪或領隊及時溝通,以便在第一時間掌握本次團隊的第一手資料,從而更好的安排時間與行程,以避免因溝通不及時導致的時意外狀況的發生,而導致游客的不滿。以上幾點是我個人在這一年工作中學習和總結出的經驗,同時經過這一年的工作也鍛煉了我自己的協調辦事能力和文字言語表達能力等方面,保證了每次接待旅行團的工作都能正常順利的進行,以精神飽滿的狀態對待每一天的工作任務,熱愛本職工作,積極提高自身各項業務素質,爭取工作的主動性,具備較強的專業性;責任心,努力提高工作效率及工作質量。在這一年的工作中我個人也存在一些問題,比如工作還不夠細致,由于個人脾氣秉性容易與同事造成不愉快等等,在未來的時間里我會努力改正自身存在的問題,希望社領導和各位同事多幫助我,指出我的缺點和不足。
我會虛心聽取,及時改正。在新的一年里,我決心認真提高業務工作水平,為我社經濟效益的發展貢獻自己全部力量,在新的一年里我將在以下幾點進行加強以便于更好的完成社里布置下的每次帶團任務:
1.加強學習,拓寬知識面,努力提高自己的文化素養,認真學習旅游專業知識以及相關常識。
2.關注本地旅游業發展走向,從而在工作中對自身的不足加以調整,以較強的針對性,針對不同群體的游客不同模式不同主題的講解。
3.及時了解同業競爭對手先進理念,以及新的舉措且及時向領導匯報,以便領導作出發展計劃及工作調整。
4.對內完成好每一次接團任務,對外盡自己最大努力提高三元旅行社良好聲譽。以上是我在新的一年里為自己制定的工作方向及目標,希望在社領導和各位同事的幫助下完成,另外在xx年的工作當中,我衷心的希望社領導能夠加大力度,多方面的搜集,聽取對我社發展有益的意見。各位同事能夠積極獻策,不遺余力的為我社發展作出貢獻,我社可以采取獎賞制度,凡采納的意見或有利于我社發展的計劃,應給予一定的表揚物質上的獎勵,以調動每一位員工的工作積極性。新年將至,在此我提前祝徐姐楊總日進斗金,生意興隆,祝同事明年店里爆滿(包滿)!新年大吉預祝明年咱們三元旅行社在英明神武的徐姐楊總領導下和全體同事的共同努力中再一次實現每個景點里都是粉色的旗幟!
導游自我評價 篇2
通過這一年的工作以及學習,我個人的工作模式又有了新的突破,工作方式也有了較大的改變,現將一年以來的工作情況總結如下:
1、在帶領旅游團游覽景點過程中,不再只是單一的講解景點歷史,而是結合天津近幾年的發展概況,及未來發展計劃系統講解給游客,進而展現一個近代與現代相結合,高速發展中的天津市。
2、加深與游客的交流,在最短的時間內融入到游客當中。并像陪伴家人一樣對待全團每一位游客,盡量滿足游客所提出的要求,虛心聽取游客的建議,以最好的服務讓每一位游客開心而來滿意而歸。
3、在旅行社規定范圍內,為我社及個人爭取最大的經濟效益。
4、在工作過程中,不斷的像我社同事及其他旅行社導游學習,借鑒先進的帶團模式,充實自己文化修養,進而提高自己的業務能力。
5、在接到社里分派接團通知的情況下,提前做好行程計劃,與全陪或領隊及時溝通,以便在第一時間掌握本次團隊的第一手資料,從而更好的安排時間與行程,以避免因溝通不及時導致的時意外狀況的發生,而導致游客的不滿。
以上幾點是我個人在這一年工作中學習和總結出的經驗,同時經過這一年的工作也鍛煉了我自己的協調辦事能力和文字言語表達能力等方面,保證了每次接待旅行團的工作都能正常順利的進行,以精神飽滿的狀態對待每一天的工作任務,熱愛本職工作,積極提高自身各項業務素質,爭取工作的主動性,具備較強的專業性;責任心,努力提高工作效率及工作質量。
導游自我評價 篇3
Guide work personal self-identification years in the past, review the work of the past year, I in company leaders and colleagues with the support and help, the successful completion of the company each mission mission assigned. Do their best to do a good job explaining the work of each attraction, and strive to achieve 100% satisfaction with tourists, as the reputation of Sanyuan International Travel Service; and the future development, contribute their own strength. Through this year's work and learning, my personal work model has a new breakthrough, work has also been a big change, now a year since the work is summarized as follows:
1. In the process of guiding tour groups to visit scenic spots, it is no longer just a single explanation of the history of the attractions, but with Tianjin in recent years the development of the situation, and the future development plan system to explain to visitors, and then show a combination of modern and modern, Development of Tianjin.
2. To deepen the exchange with the tourists, in the shortest possible time into the tourists. And like to accompany the family as the whole group to treat every visitor, as far as possible to meet the requirements of tourists, with an open mind to listen to the recommendations of tourists to the best service for every visitor happy and satisfied.
3. In the context of travel agencies, for my agency and individuals to fight for the greatest economic benefits.
4. In the course of their work, I continue to like my colleagues and other travel agencies tour guides learn from the advanced mode of delegation, enrich their own cultural accomplishment, and then improve their operational capacity.
5. In the case of receiving a notice from the dispatching agency, make a good trip plan in advance, communicate with the Quanpei or the team leader in time so as to grasp the first-hand information of the team in the first time, so as to better arrange the time And travel in order to avoid communication is not timely lead to the occurrence of unexpected situations, which led to dissatisfaction with tourists. The above points are my personal work in this year to learn and sum up the experience, and after this year's work also exercise my own ability to coordinate and verbal communication skills, etc., to ensure that each received tours The work can be normal and smooth, full of energy to the state to deal with every day tasks, love their jobs, and actively improve their own professional quality, for the initiative, with strong professionalism; Improve work efficiency and work quality. In this year's work, I personally have some problems, such as the work is not enough detail, due to personal temper disposition easily caused unhappiness with colleagues and so on, in the future time I will try to correct their own problems, I hope the community leaders and Colleagues and more to help me, that my shortcomings and deficiencies. I will humbly listen to, timely correction.
In the new year, I am determined to seriously improve the level of business work for the development of social and economic benefits to contribute their full strength in the new year I will strengthen the following points in order to better complete the layout of the community Under each mission mission:
1. To strengthen learning, broaden the knowledge, and strive to improve their cultural literacy, conscientiously study the tourism professional knowledge and related knowledge.
2. Concerned about the development of the local tourism industry, which in their work to be adjusted to their own lack of targeted to different groups of tourists in different modes of different topics on the explanation.
3. To keep abreast of the advanced concepts of competitors and to report to the leaders in a timely manner in order to lead the development plan and work adjustment.
4. Internal good every mission to complete the mission, do their utmost to foreign efforts to improve the good reputation of ternary travel agencies.This is my new year for the development of their own work direction and goals, I hope the leadership of the community and colleagues with the help of the completion of the work in the years, I sincerely hope that social leaders can increase efforts, more The collection, listen to the development of useful advice to our society. Members can actively contribute and contribute to the development of our society. We can adopt a reward system. All the suggestions adopted or the plans that are conducive to the development of our society should be rewarded with material commendation. The enthusiasm of the staff work. New Year is approaching, in this I wish in advance Xu Jang Yang into the fighting gold, business is booming, I wish my colleagues next year, the store full (full) New Year Day wish next year we ternary travel agencies in the wise and well-known Xu Jie Yang total leadership The next and all my colleagues in the joint efforts to achieve once again in each of the spots are pink banner!