英語版的道歉信（通用3篇）
英語版的道歉信 篇1
Dear Ms Winston,
The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.
I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.
Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.
Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.
Ms. Winston, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
If you have any questions please don't hesitate to call me.
Yours in service
Tony
Manager, customer solutions
英語版的道歉信 篇2
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.
I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you.
Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
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英語版的道歉信 篇3
Dear Bob,
Iam the Chinese student who lodged in your house during my stay in Canada. I amwriting the letter for the purpose of offering my sincere apology to you.
WhenI got home, I found I had forgotten to return the music CD that you were sokind to lend me. I am feeling awfully sorry for it. As I understand this CD isone of your favorites, I will do my utmost to send it to you as soon aspossible. Based upon the regulations of China’s Postal Services, it will takeseveral days to reach Canada.
Pleaseaccept my heartfelt apology. I genuinely hope that you would forgive me for mycarelessness.
Yourstruly,
hangWei